I love the black and stainless steel look.
Jacq
11/18/2019
I bought it a month ago and I am satisfied with the product and the price was right!
Originally posted on Amana.com
Yes, I recommend this product
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It is a lot more roomier. I can fit my groceries
Sarita326
11/3/2019
I brought this refrigerator this year 2019/ March or April.
Originally posted on Amana.com
Yes, I recommend this product
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Failed within year 1 - Impossible warranty
ilomax
10/8/2019
We purchased our first house and was excited to see brand new matching Amana appliances; refrigerator / dishwasher / stove / microwave.
We knew that these appliances weren't top of the line but expected much better quality than this.
Within the first year the refrigerator started to freeze everything for about 2 weeks. We messed with the temperature adjustment, rearranged the food so vents weren't blocked... everything we could think of.
After the two weeks of trying to figure out why things were freezing, the refrigerator stopped cooling and the freezer was only reaching 34 degrees.
We contacted Amana regarding the factory warranty because this refrigerator was under a year old.
We submitted a claim and was told Amana would locate a certified repair facility to diagnose the issue.
Multiple days pass and we receive an email essentially stating, "We're very sorry but we can't find a certified facility to do the work, so it's up to you to find someone and we'll reimburse the cost of the visit".
Living in a somewhat rural area (30 min from a big city with repair facilities), it is not easy to find a repair facility that will come out.
The only repair facility Amana recommends in the area, apparently does not work on Amana appliances.
We were left to deal with it on our own... Pretty poor customer service but we need a refrigerator so lets jump through this hoop.
Finally, we find someone that will come out to diagnose the issue... "Ahh, finally we may have a working refrigerator soon".
Tech comes out, does his diagnostic and determines that there is a sealed system leak (refrigerant leak) and recommends parts to replace.
We submitted the invoice, just like Amana asked and waited... and waited... and waited...
Eventually we get an email that says the invoice has been approved and we'll be receiving a prepaid card for the service invoice.
We wait thinking we'll hear from an Amana representative about the next step. Days pass and no communication.
Okay, time to call Amana again... I wait on hold for a customer care representative.
Once on the phone with a representative I'm told that our invoice was approved and we'll be reimbursed for the service call.
I explain I already knew that, I'm calling to figure out when and how the refrigerator is going to be fixed.
I'm told that there weren't part numbers on the invoice and they're waiting for those.
I asked if anyone was going to tell us that more information was needed to procced and am basically told "No" and that submitting information correctly was on us and the technician".
Keep in mind our original invoice was approved and we're going to receive a prepaid card.
Strike two on the customer service for Amana.
I tell the representative that it is very difficult and time consuming to get someone out to our area since Amana could find anyone.
I'm told "It's not our problem that you live in a remote area".
I get off the phone, mind blown from the poor level of customer service but… I still need a refrigerator so I'll jump through this hoop.
The tech send over a parts list with the needed parts highlighted and we send that to Amana.
Okay, I can see the light at the end of the tunnel, we'll have a refrigerator again soon!
So we wait… and wait… no call or directions for proceed with the repair.
I call Amana again, wait for a call back within the estimated time of 4 minutes. 15 minutes later I get a call back from a gentleman who seems helpful and show empathy so I'm starting to feel better about finally finishing this process.
He states that Amana is waiting on an invoice with part numbers on it for the needed parts.
I told him I already sent in the invoice and it was approved, we also sent over the needed parts list.
The representative acknowledges that the invoice and part number were received and that he's not quite sure why this isn't getting handled.
I sit on hold while a supervisor is questioned about what is going on.
After holding for a while, the gentlemen gets back on the phone and tells me that even though the invoice was sent in and approved and a parts list was sent over that the repair facility needs to make another invoice with the part numbers on it.
I ask, "can't you just staple the parts list to the invoice that states what is needed?"
Response, "No, the invoice needs to have the part numbers on it".
Another hoop to jump through…
At this point I can't stand behind Amana / Whirlpool products, their warranty is so convoluted that most consumers probably give up and Amana doesn't have to warranty anything, their products fail within the first year and customer service is poor at best.
I really hope Amana steps up and does what's right… REPLACE THE REFRIGERATOR WITH A MANUFACTURER DEFECT.
At this point I'd even spend time loading up the refrigerator, driving an hour to the store, exchanging it, driving back another hour and setting it up myself.
If this product, with a manufacturer defect and under warranty isn't replace, I will never purchase another Amana product or refer this brand to friends or family.
I will gladly update this review if Amana does the right thing and takes care of their customer.
Originally posted on Amana.com
No, I do not recommend this product
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Loud and Too Cold
Cezanna79
9/3/2019
This fridge was loud from day 1. And I could never put it at Reccoended Temp because it was always too cold. After only 2 years it is malfunctioning so that it freezes everything at the warmest temp. The repair man says it is not worth fixing. What a waste of money and resources.
Originally posted on Amana.com
No, I do not recommend this product
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Because of the color stainless steele and black
Elainew
8/22/2019
A lot of room inside and door space and i love it compared to the side by side i had
Originally posted on Amana.com
Yes, I recommend this product
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Love it
Michael1950
5/3/2019
Love it work great run very quite I love that it has build in handle
Originally posted on Amana.com
Yes, I recommend this product
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Lots of space
Leland19
4/19/2019
Because of the design of inside of the frig space is maximized
Originally posted on Amana.com
Yes, I recommend this product
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Good value for the money
Lakecondo
1/7/2019
This is for a weekend place and it meets all of our needs and was a great value.
Originally posted on Amana.com
Yes, I recommend this product
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Utilitarian, Poor Temp Controls, and Prop 65
Cadence
11/2/2018
1) The design of the Amana fridge is insipid and utilitarian, particularly the exterior.
2) Temperature control is limited. Instead of a continuous wheel (which older fridges perfected), the Amana fridge has a button beside 4 lights with confusing labels: "Cold, (unlabeled), Recommended, Cold." What is the difference between the first and last Cold lights? And what is the unlabeled light? We get exactly one clue: "All Lights on for Coldest Settings." The Use and Care Guide is lazily written: "Press the temp button" implies press the center of the square button. But how do we "toggle" this button? No mention anywhere. By experiment I found it means press the right edge the button.
3) Re Prop65: Whirlpool claims "Even chemicals used within the limits of national regulations and found not hazardous in the quantities associated with the product may require a warning just because the chemical is present."
(Source: Whirlpool webpage "What is the Proposition 65 Warning I see in the Use and Care Guide?" at https://producthelp.whirlpool.com/What_is_the_proposition_65_warning_I_see_in_the_Use_and_Care_Guide%3F).
This attempt to comfort customers is self-serving, and a lie. When a business includes a California Proposition 65 Warning, it is because a product uses chemicals which equal or exceed the "safe harbor" levels. Businesses in fact are DISCOURAGED from issuing a blanket "just in case" warning, because that would carry no real information for consumers -- it would be meaningless.
For a very readable account, see: "P65 Warnings: FAQ for Businesses"
at https://www.p65warnings.ca.gov/frequently-asked-questions-businesses
Quoting that CA.gov page: "Determining anticipated levels of exposure to listed chemicals can be very complex. Although a business has the burden of proving a warning is not required, a business is discouraged from providing a warning that is not necessary and instead should consider consulting a qualified professional if it believes an exposure to a listed chemical may not require a Proposition 65 warning."
Originally posted on Amana.com
No, I do not recommend this product
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Rust !!
Ashley11
11/1/2018
I gave had this fridge in stainless a little over a year and the door has been replaced twice for rust, now a few months off warranty the entire fridge and now freezer door have small dots of rust all over it. Very disappointed in the look of this product
Originally posted on Amana.com
No, I do not recommend this product
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Excellent refrigerator
KenM
8/9/2018
I needed a new refrigerator/freezer for my garage, After extensive research I chose Amana (built by Whirlpool). With recommeded cooling settings it works great even in the warm garage.
Originally posted on Amana.com
Yes, I recommend this product
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Absolutely Love it
Celeste B
8/5/2018
I bought this less than a month ago and I absolutely love my refrigerator. It has plenty of space in it. I love it. Thanks
Originally posted on Amana.com
Yes, I recommend this product
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Died after 18 months
Unhappy customer
6/4/2018
I bought this less than 18 months ago and it has died. Fridge froze everything on Thursday and on Saturday the whole unit was basically a light up storage box. No more cooling or freezing. It was fine while it was working, but now it's outside the warranty period and I have to buy a new fridge. Will not buy Amana again.
Originally posted on Amana.com
No, I do not recommend this product
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Amana refrigerator
JRRs
2/14/2018
I love it is beautiful and goes great in my kitchen!!
Originally posted on Amana.com
Yes, I recommend this product
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Does its job
Alex in SoFla
12/25/2017
We had a fridge that finally gave out after 25 years and we are very happy with this as a replacement. It is quiet and the glass shelving is easy to clean. We are saving over $15 a month on our electricity bill as well compared to our old fridge!
Originally posted on Amana.com
Yes, I recommend this product
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Noisy
8/16/2017
This fridge came with my new house. It was brand new, but it is super loud. The buzzy noise is making me crazy. It hums about 50% of the time. It is very basic. I don't like the shelf arrangement. There aren't many places for tall containers like milk and orange juice, and the shelves are less adjustable than on other fridges. There is no meat and cheese drawer. I would not have chosen this fridge.
Originally posted on Amana.com
No, I do not recommend this product
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Fantastic Refrigerator
8/15/2017
This is a great refrigerator. My old refrigerator was not working properly and I had just accepted some of the performance issues. The new Amana refrigerator does a fantastic job of cooling. I chose an option without front handles and love the convenience.
Originally posted on Amana.com
Yes, I recommend this product
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Why I like Amana
7/5/2017
We are very satisfied with our Amana product. This is not my first Amana product in my life my Mom & Dad brought an Amana upright freezer back in the mid 50's they used it for years until they needed a bigger freezer. Their's went to my brother to use he used until he had no more use for a freezer then it came to me. I put it out in my garage where we could go there an get what we wanted since we were living in a small house' Then when we were gone one day someone broke into the garage took what we had in the freezer an they thought the cover at the bottom was for storage left it half off the door wouldn't close so it thaw out and the water ran down on the motor an shorted it out. This was in the early 90's so the insurance wouldn't pay much on it because of it's age.
Originally posted on Amana.com
Yes, I recommend this product
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Love it
6/19/2017
Love my new frig, works great and is beautiful...
Originally posted on Amana.com
Yes, I recommend this product
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Amana Top-Freezer Refrigerator 18 CU Ft.Black
2/20/2017
This Amana is a new brand to our household. We have only had it for a very short period of time but the inside quality with the glass shelving is very nice.
Originally posted on Amana.com
Yes, I recommend this product
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Regfrigerator
1/19/2017
I have had my Amana frig for about a month and so far I love it. It is very spacious inside and runs so quietly. The freezer stores so much more than my previous freezer. Thus far, I am very happy with the Amana refrigerator.
Originally posted on Amana.com
Yes, I recommend this product
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Great fridge for the price
11/24/2016
We are enjoying our new fridge. THe size and style are perfect for what we needed.
Originally posted on Amana.com
Yes, I recommend this product
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Spacious
10/23/2016
I was very impressed with the amount of space it has
Originally posted on Amana.com
Yes, I recommend this product
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Amana 18 cu. ft. Refrigerator
9/15/2016
We purchased this refrigerator about a month ago, and it is performing up to our expectations. We had a different Amana in the kitchen for 25 years and decided to replace it with another Amana. Wish it had a light in the freezer, though. I like that it's Energy-rated.
Originally posted on Amana.com
Yes, I recommend this product
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Amana refrigerator purchased a week & 1/2 ago.
9/4/2016
Purchased this Amana & got it up & running a couple of days ago. So far things seem to be working just fine. We did get the H.H. Gregg 5 year (extended) warranty coverage. For a basic refrigerator, is seems to be more than sufficient. Hopefully things will go well (for years to come) with our new Amana!
Originally posted on Amana.com
Yes, I recommend this product
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Makes a ringing sound while running
4/25/2016
I just got this on the weekend and it makes a very annoying ringing sound the whole time it runs (it's like a ringing in your ear sound) that can be heard up to 8 feet away. Very annoying...a ringing sound is not a normal refrig. sound (I didn't get with icemaker either) The refrig. manual listed normal sounds like humming, popping, etc.. but this is an irritating/constant ringing, it's ridiculous! I've had many refrigerators in the past and my neighbors with newer refrigs. don't have this sound in theirs. I contacted Amana and now I have to put in a warranty request...this should not have left the factory with this sound. Temp controls are not that great either (only 3 choices)
Originally posted on Amana.com
No, I do not recommend this product
Best out there
2/20/2016
Easy to clean. Quiet. Keeps food cold. Good lighting.
Originally posted on Amana.com
Yes, I recommend this product
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